Frequently Asked Questions

The shopping cart has prices listed as 1, 5, 25 etc. What is that, pounds?

Yes. 1 is one pound. 5 is five pounds, and so on. As you add items to the cart the total will be added up automatically. As you reach each price break the total will be calculated accordingly.

Where can I get green Coffee?

The Coffee Project has a carefully chosen selection of green coffees from around the world. With over 70 coffee growing regions theres a lot out there to choose from. We’ve selected among some of the best coffees available for quality and consistancy. Our menu is very stable so you won’t fall in love with a coffee you’ll never see again. There are times when a very special coffee is in limited supply, but we’ll let you know!

Can I find green coffee in my town?

Yes, you probably can! Find the café where you live which roasts coffee right in the store. You’ll find professional roasters to be some of the nicest people in the world. They love what they do and are passionate about the craft. Ask about buying some green beans for roasting at home. You’ll have a new friend with lots of information to share. Expect to pay about half of what they list as the price for roasted. $11 for instance would be about $5.50 green.

Are their other sources of green coffee?

Yes again. An internet search will reveal a growing number of internet vendors with green coffees offered. We think you’ll like our speedy friendly service, our quality, and our prices best! There are hundreds of coffees out there so if it’s something you wish you had, you can probably find it. Or, just let us know what you’re looking for!

Do you have special offers or price breaks?

Yes! With each issue of Ground Control we’ll have list of the beans we have in stock. We’ll have special prices on some beans we think you should try, and also a list of bulk beans prices! Some of you will get our newsletter by email and some by snail mail.

Bulk Beans?

We also supply small cafes, Mom and Pop roasting businesses, and the astute home roaster with a consistent menu of beans in 25lb burlap bags. It’s the very same menu as the per pound beans but the price break is considerable. And, the beans store well in our own burlap bags.

This is a good choice for cafes who want a wide selection of beans but don’t have the room for 1,200 pounds of coffee. Along with the full bags they get from a warehouse they have the option of mixing it up with smaller quanities of slightly more exotic or costly offerings. Great coffee with less commitment!

How do I estimate shipping costs?

Easily! You could add items to the shopping cart letting it do all the work, or follow this simple calculation: take the number of pounds your order will weigh, multiply by .38, then add $5.95

Because we ship from two locations, your order will arrive either super fast, or super cheap.

The more you order the better the value. When you combine the bulks beans prices with this simple shipping structure, we're hard to beat. And, all of our coffee is the same specialty grade coffee whether you are ordering one bean or a few hundred pounds. We have no minimum order.

The exception to our shipping stucture is if you live outside of the contiguous United States. If you live in Alaska, Hawaii, Puerto Rico, etc, where USPS is more cost effective, packages will travel by USPS and shipping becomes whatever our real cost is. if you have any doubts or questions just ask us we'll do the math and let you know.

I live in los Angeles. Can you give me directions to your shop?

We'd love to... But we don't have a "shop"! The Coffee Project is a completely online business with no physical store front. Various parts of the business and personnel are located around Los Angeles and around the country. We exist most completely right on your computer screen.

Telephone calls are answered all day, plus most evenings — by real human beings! If you do call and get a recording, please leave a message, we will get back to you asap. Additionally, we check email all day long- so we're never really that far away to answer questions.

How long will my package take to arrive?

Typically between 3 business days and a week. Most of our boxes go out by UPS ground the day after the order is received. Local orders arrive in about one day after shipping. When appropriate, smaller boxes may go by USPS priority mail. Your order will ship either from California or Wisconsin, whichever will get it to you fastest.

Can you ship Overnight or Second Day?

Special shipping requests are possible but this may affect the total of your invoice. We always get confirmation when adjusting your total.

Can you ship outside the US? Or Alaska and Hawaii?

Yes. When you place an order you can indicate that the order is going outside the US, or to Alaska and Hawaii. We will contact you with options depending on how quickly you’d like the order to arrive. We cannot ship green coffee into Hawaii.

What is your return policy?

Shop wisely. There are no returns on beans. A defective machine will be repaired or replaced. Canceled orders or returned items are subject to a 15% restocking charge. If an item is returned it must be unused, in the original packaging, and able to be sold as new. There are no refunds on shipping. Generally we're pretty reasonable. We want you to be happy. Let common sense be your guide.

Tell me about guarantees or warrantees.

Its typical for the machines to come with a one year manufacturer's warrantee beginning on the purchase date. However,in most instances the warrantee does not extend to other countries. That means if you are buying equipment for use in another country, and it breaks or is defective it is not covered.

What about guarantees or warrantees within the US?

In all cases, home machines are intended for home use. They are not commercial roasters, nor are they intended to be modified in any way including the use of variacs etc to boost the power. Pressing a machine into service beyond reasonable household use is outside the scope of a warantee. The manufacturer's instructions will tell you to let coffee roasters cool down between roasts. If you need to run a coffee roaster more than a couple times a day then you either need a bigger machine or a second machine.

Can I order online?

Absolutely. This is the very best way to shop with us! You can add or subtract items until you are completely happy with the order. If you’ve added items but don’t want to complete the order at that moment, it will be remembered for up to a week. There is no commitment until a final series of credit card confirmations are made.

If you’re not sure, or want to send check or money order, you can print an ‘offline’ order at this point. This is a printable list of the items, prices, shipping, and the exact grand total.

For fastest delivery go ahead and place an ‘online’ order. We’ll know about your order immediately. You’ll receive an email confrmation of the order, and we’ll get right onto packing the box and sending it off to you!

Can I just call in an order by phone?

Yes! call us and someone will answer your question. If you don’t get all the information you need online please ask for Cheryl, James, Kristin, or Stacy. Almost all the information that you’ll need can be found right here online but we know that sometimes it’s nice to know you’re dealing with people.

I know what I’d like sent, but would rather not transfer my credit info over the internet…

The Coffee Project receives ordering information as encrypted messages. It’s actually a safer method than most credit card transactions where you hand your card to a stranger, But we understand. In fact, on this point, you have choices! Once you’ve received Ground Control you’ll also have a printed form which you can fax to us or send by regular mail.

You can place an ‘offline’ order where you’ve done everything but enter a credit card number. At that point you can print the invoice with a grand total right from your own computer. You could then either fax the information, or send payment by US mail.

A last option is to leave the printed invoice in a high traffic spot at home until your significant other gets the idea. Checks or money orders are fine.

Do I have the ability to produce the finest, freshest coffee I’ve ever tasted, bar none, in this universe or any other parallel universe conceivable?

Yes. Yes you do.

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